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    Frequently Asked Questions


  1. What is SingMAIL ? 
  2. How is SingMAIL different from other e-mail systems? 
  3. How do I read my e-mails from SingMAIL ? 
  4. I have an e-mail address already, why would I use SingMAIL? 
  5. Are there any restrictions to getting a SingMAIL account ? 
  6. Can I get corporate e-mail from SingMAIL ? 
  7. Does SingMAIL have an address book ? 
  8. Is my e-mail private ? 
  9. How can SingMAIL be free ? 
  10. Can everyone in my company or family have their own e-mail account, without the need to subscribe to more than one dial-up account ? 
  11. Can I use the existing Internet software on my computer ? 
  12. Why do I need to have a second e-mail ID?
  13. Haven't I seen this service being offered before, previously known as SingPOST?
  14. Why did you have to change the name?
  15. I was previously a subscriber of SingPOST. How will this affect me?

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I. What is SingMAIL ? 

SingMAIL is a Free Virtual E-Mail service, allowing you to obtain & keep one E-Mail address for life; an easy and flexible way to manage your global communications. 

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II. How is SingMAIL different from other e-mail systems ? 

SingMAIL is an E-Mail forwarding system - you still need to read and send E-Mail from your own ISP account. SingMAIL basically provides the same function as your current E-mail account but with an easy-to-remember E-mail ID (e.g. sally2@mbox600.provider.com.sg compared to sally@singmail.com).

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III. How do I read my e-mails from SingMAIL ? 

Since SingMAIL Virtual E-mail forwards mail to your actual E-mail account (either using your ISP, school, government or corporate account), you will retrieve and send exactly the same way as before. No changes need to be effected, except that you can now tell all your friends and colleagues to send you E-mail to your SingMAIL account instead. 

To effect the changes, simply add your new SingMAIL account to the reply-to or return-address field in your favourite E-Mail software (Eudora, Netscape, MS-Mail, Pegasus, etc). 

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IV. I have an e-mail address already, why would I use SingMAIL ? 

To make it easier for people to remember your address, and flexibility in managing your E-Mail now and in the future. You don't have to keep informing people every time you change your ISP, job or school. Just use the same SingMAIL E-Mail account. 

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V. Are there any restrictions to getting a SingMAIL account ? 

As much as we would like to accept everyone, we have to be selective in our outreach. As such, only Singaporeans or Singapore residents, or anyone with an Internet account with a local ISP are eligible for a Free SingMAIL Virtual E-Mail account. We really want to focus on a "Singapore-only" service, run by Singaporeans, for Singaporeans. Sorry to the rest ! 

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VI. Can I get corporate e-mail from SingMAIL ? 

Yes, this and other services are available, contact sales@SingMail.com. 

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VII. Does SingMAIL have an address book ? 

We will in the future.  

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VIII. Is my e-mail private ? 

Definitely. SingMAIL respect the privacy of its members. Data will be disclosed only for legal purpose or to protect the rights/properties of SingMAIL and the confidentiality of its members.

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IX. How can SingMAIL be free ? 

Because SingMAIL is sponsored by Cyberville eServices, a pioneer Internet Solutions Provider in Singapore. We believe in being true to the culture of the Internet, and that some things should still be Free ! 

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X. Can everyone in my company or family have their own e-mail account, without the need to subscribe to more than one dial-up account ? 

Yes. They can set up their own unique SingMAIL account which forwards to the same dial-up account.

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XI. Can I use the existing Internet software on my computer ? 

Of course. As long as you have a e-mail software installed on your computer and have access to the Internet.

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XII. Why do I need to have a second e-mail ID ?

Sometimes the ID that you provide has been used by other subscribers due to the popularity of the site. 

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XIII.Haven't I seen this service being offered before, previously known as SingPOST?

Yes, we WERE SingPOST! The service is still the same and run by the same group of delicated professionals, but we have just changed our name to SingMAIL. Everything else has remained the same, and we will continue to improve our services in time to come. 

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XIV.Why did you have to change the name?

Someone(whom we shall not name) was not happy at all with us using the SingPOST.com domain. So we decided to change the name. 

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XV.I was previously a subscriber of SingPOST. How will this affect me?

You have to inform all your contacts of your new e-mail address. If you were using XXXXX@singpost.com. Your new e-mail address is automatically changed to XXXXX@singmail.com. The previous SingPOST account has been discontinued since 16 September 1998. 

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